The customer journey through our multi layered services can be complex. We have discovered that to address some of the touch points and improve the customer experience will require a degree of financial investment, greater cerebral investment all round (free!) and some (low cost) software tweaking. Whilst some of these changes can be instigated speedily the fastest, cheapest and most significant impact comes from the engagement of all our people with the customer and with the task â€“ to deliver a consistently pleasurable, efficient and effective service!
This is our mantra – Hard work works. Joy works harder. Keep walking. @johnniewalker