TERMS & CONDITIONS

Contractual obligations on opening an account.

All Flight Logistics Group Ltd business contracted within the United Kingdom is transacted under the current Standard Trading Conditions of the British International Freight Association (BIFA).

BIFA

The British International Freight Association (BIFA) is the trade association for UK-registered companies engaged in international movement of freight by all modes of transport, air, road, rail and sea. BIFA’s Standard Trading Conditions (STC) are for the exclusive use of current BIFA members.

All Flight Logistics Group Ltd business contracted within the United Kingdom is transacted under the current Standard Trading Conditions of the British International Freight Association (BIFA).

Download the Latest BIFA Trading Conditions by clicking here.

Insurance Overview

Excluded goods

The following goods are not covered as standard, unless declared to, and agreed by our Underwriters prior to shipment:

  • Precious metals, diamonds and other stones
  • Bullion, money, credit cards, debit cards, ATM cards, cash-replacement cards, store and gift cards, travellers-cheques, securities, bonds, deeds, bank notes, treasury notes, stamps, event or travel tickets, and similar cash substitutes
  • Weapons and explosives of all kinds
  • Live animals and plants
  • Laptop computers, personal computers, computer chips, memory modules, expansion cards, software licenses, and the like
  • Plasma screens
  • Mobile telephones, pre-paid mobile phone vouchers, SIM cards, accessories, and the like

Limitations of liability

Full details can be found in our complete terms and conditions of trading, the link to which is above.

Unless you have taken out additional insurance with us, our liability for claims of loss or damage is limited to either a) the value of the goods or repair OR b) a sum at the rate of 2 SDRs per kilo of the gross weight of the goods WHICHEVER SHALL BE LOWER to a maximum of £100. eg. A shipment weighing 50kgs (100SDR’s or £50 liability) with a declared value of £500 can only considered for a claim of £100.

If you have taken out additional insurance, the following can be claimed for:

  • Total loss of the goods
  • Damage to the goods – where it can be proved that damage was caused during transit, and that the packaging was sufficient to withstand the rigours of transport for the relevant items

No claim can be considered for:

  • consequential loss
  • delayed deliveries for whatever reason
  • electrical or mechanical derangement
  • damage where the packaging is deemed insufficient
  • damage where the goods have been signed for in good condition by the recipient

Making a Claim

In accordance with our Terms and Conditions of Trading you must notify us of any intention to claim following an issue with your delivery or damage within 14 days of delivery. If you are claiming for a lost consignment, the deadline for submitting a claim is 14 days from the date of sending. All claims and supporting paperwork must be emailed to – claims@flightlg.com

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“Just wanted to say a massive thank you for everyone’s part in getting these samples to us so quickly, cheaply and in one piece – Hooray!! They look absolutely amazing, my most favourite range we’ve ever developed, we will definitely use them at the showcase as a great example of teamwork.”

QVC

“Just wanted to let you know, my new sunglasses arrived today, they look even better than I imagined! All good! While it is a pity that the UK has left the EU, and I had to take care of the customs payment myself, I must say that communication from you and from the transportation company was excellent, and all worked smoothly. Thank you for the quick processing of my order.”

Bloc Eyewear

“Keep up the great work – BTW, we are very happy with your company‘s service: professional, quick, friendly, helpful and reliable.”

MaxxiPaws

“I am so happy to let you know that we had a very successful sale on Friday and raised £262,700!! This money will go to help thousands and thousands of people all across the world. We really couldn’t have done it without you guys- it has been such a pleasure to work with you on this. We can’t express how grateful we are to have Flight’s support. Have a wonderful week and hope to be able to catch up in person soon.”

Migrate Art

“Thank you @flightlg for all that you do for the ARTS!”

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