Please be aware that at this time of year, standard delivery times are not always able to be met. All our partners have put in extra capacity, but this year has seen an even larger than anticipated increase in people buying goods online. Delays due to capacity issues are not refundable. We are of course doing our best to get everything completed on time, but we strongly recommend leaving additional time to get your parcels delivered, or arranging special deliveries for anything that is urgent.