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Is client expectation management on cheap UK delivery services set to become contentious?

October 8th, 2015

With Argos announcing it will offer a flat fee charge of £3.95 for same day home delivery and throwing down the delivery gauntlet to other retailers it will be interesting to see how the super low-priced delivery infrastructure they have put in place will sustain the Christmas rush and beyond. This year Hermes are offering a money-back guarantee if they don’t deliver in time for Christmas however the small print clarifies that this offer only applies to current Hermes customers shipping over 100,000 parcels per annum! That makes it pretty clear whose parcels will be going on delivery vehicles first ! read more here