From: Southall, Lucinda
Sent: 28 April 2017 15:25
To: Simon Anderson-Edward
Subject: RE: Just to say Thank you and Good luck!!
I have just received the most beautiful bouquet of flowers, thank you ever so much, that’s very kind of you. I feel quite emotional!
I do feel as though I should be thanking you, though. Always ready to provide the speediest of quotes and help me in all manner of distribution requirement… As you say, I hope our paths cross again, if I ever need any logistical assistance in the future you’ll be my first port of call!
You stay safe on that orange ninja!
Thank you again
Never take a long-standing relationship for granted – the client experience is as important after 10 years as it is after 10 minutes!
From: Reilly Jackie
Sent: 27 April 2017 11:03
To: Mike Price
Cc: Customer Service; Tony Williams
Subject: RE: IMPORTANT : WEDNESDAY 27 APRIL 2017 – NHSBT FILTON, BRISTOL
Yes, I have passed the good news on.
I would like to thank you for the team effort in ensuring that the target on this delivery was met, Flight never let us down!
Can’t say I won’t ask again, but it is not a usual request, but after many years of working with Colin in Bristol its built that trust and that says a lot – even when I say to others it will be fine!
I would also like to say thank you to you, you have watched this from start to finish and seen it through – which has been much appreciated.
BITS/IBGRL Admin Manager
NHS Blood & Transplant
We have been using Flight Logistics services for a number of years, including for the distribution of our monthly academic journal. They have been reliable, flexible and responsive to our needs as a membership organisation and with their global logistics experience, they have been able to provide us with competitive prices for our global distribution requirements.
Sinéad Whelan, Head of Membership – TOPRA.
Not every day we get a “Boom Shakalaka” !
First off happy new year. Hope it’s been good to you.
It’s super cool you guys are always available and handle everything so well. I tell everyone in the art world through forums that Flight Logistics is the boom shakalaka!!
Fab feedback for ShipArt team…
Good morning Susan,
How are ya doing?
Just wanted to thank you again for all your help and patience with me lol
The show has been a huge success. ..
The opening was packed all night and there has been a steady stream of people into the gallery all week long.
Most of the work consigned to the exhibition for sale has sold… which is amazing considering it was pitched as a collectors shows with selected artists showing work for sale .
There were 2 nice big pieces on the exhibition in the Irish Independent newspaper with a readership of over 900,000 !
I’m not sure where it’s all going to lead but I hope it helps reduce ignite this largely neglected art scene in Ireland .
I managed to get 2 of the Hirst pieces framed up..the 3rd print is enormous and too big and expensive to have framed for the show . ..I will however have it framed up in the future and come up with a new angle to display it in a different show .
As 8 mentioned to you before Susan this show is a dream for me and to be bring Hirst to an Irish Gallery is unbelievable for me as huge fan ….
Thank you all for everything . …
Very happy with your service .
It made things so much easier dealing with a company who knows how to handle art and deal with people.
I’ll be in touch when the dust settles 😊
From: Caroline Wagstaff
Sent: 15 November 2016 19:05
To: Simon Anderson-Edward <email@example.com>; Back Bliss <firstname.lastname@example.org>
Subject: Woo Hoo!!!!
Flight Logistics have helped me get this Best Seller Badge!!!! Thanks everyone!!
Always great to get positive feedback ! And our drivers are cutting edge!
‘Since we have moved all of our shipping demands to Flight Logistics, Steve and Susan have been tireless in their work-rate, helpfulness and unwavering efficiency. Without their diligence, and [regardless of the time or shipment] their constant positivity, we would struggle to meet our growing global supply demands.
As for our account driver and art handler Lee –
Punctuality, politeness and ever the optimist, come rain, storm or snow, Lee has never missed a pick-up and is an example of 1st class service to the highest calibre, impossible to not recommend.”
Pure Evil Gallery
From: Alexa Pearson
Sent: 27 July 2016 15:15
To: Diana; Steve Moxon-Riedlin
Cc: Susan Howlett
Subject: Diana – Steve/Susan Intro
Diana meet Steve and Susan,
The most badass shippers in town. They ship our neons safely all across the world.
Love and Light
Lights of Soho
Jul 20, 09:02 EDT
Thank you so much Luke and Robin at Pledge Music, And Simon at Flight Logistics Group Limited! My replacement Signed Rick Wakeman Sheet Music arrived safe-and-sound with no issues! I am very grateful for all of your help and assistance with this! You have all been so wonderful!
Once again, thank you so much! I appreciate it.
Seaford, NY USA
Flight Logistics have consistently provided an excellent service throughout our time working with them. The customer service is nothing short of fantastic.
Chris Ford, Director, Lazarides Gallery.
More feedback for our fab driving team!
From: JAMES ROWE
Sent: 01 July 2016 14:29
To: Customer Service
Subject: FW: Quo Vadis – Event items
Please see the feedback below from our Marketing team.
Thank you for your work on this, the driver was fantastic and helped take a lot of pressure off Marketing which you can see was of great help.-
From: Emily Pariera
Sent: 01 July 2016 11:00
To: JAMES ROWE
Subject: RE: Quo Vadis – Event items
Perfect, thanks Jimmy.
I also spoke to Rachael yesterday and mentioned that the driver who collected the items was amazing! He was on his own and helped us clear the venue with no access to a goods lift (and lots of stairs). It wasn’t an easy job as we had lots of mannequins, his positive attitude definitely made our jobs much easier, we’d like to thank him if possible.
QVC, Media and Commerce Centre, Building 8, Chiswick Park, 566 Chiswick High Road, London, England, W4 5XU
To Tam Richmond and Customer Services,
I would also like to say what an ABSOLUTE delight it is to work with your company by the way.
I’ve been trying to deal with Fedex over the past week and I could not be more frustrated, disappointed and angry with their service and totally let down.
So thank you for being such a great supplier…we will never change!
Head of Live Events
WMP Creative. June 2016
Dear Tracey and Eddie,
Tracey – meet Eddie. He is the specialist of Europe & Middle East Art for Paddle 8. He was telling me how their shippers are sadly at times not so professional and exciting and why they are looking for new ones.
Eddie – meet Tracey, Managing Director of Flight Logistics. They are simply wonderful, Susan cc’d here is continuously checking every detail of our shipping, handling it with care and our clients are super happy.
Please liaise : ).
11 March 2016
To the office staff and drivers ,
I want to applaud your service, not just today but on numerous occasions. We are very strict to not go over our time slot, however, as we are suppliers to the NHS, on a number of occasion today being one of them, I received a very late urgent call from a hospital who had completely ran out of labels and ribbons for their printers and would have to close their dispensary unit this coming weekend from tomorrow.
I called Flight Logistics and mentioned that the delivery driver had already collected from us today and would it be at all possible if they could return, as I had an urgent delivery.
Polite as always, I was told not to worry, they have spoken with the driver and he will return for the late pick up.
I, on many occasions get calls from TNT, City Link etc and won’t even entertain them, why would I, with such fabulous service.
Well done ALL.
About Face Solutions Ltd.
11th March 2016
Serpentine Galleries have worked closely with Flight Logistics for five years.
Their team are enthusiastic; friendly and professional, and frequently go above and beyond to meet our needs.
We could not be more thankful to have such a responsive and reliable service at our disposal.
We trust them implicitly.
Serpentine Gallery London