Flight Logistics Group Ltd

Client Testimonials

This post on Instagram from internationally represented fine artist and client, Ali Cavanaugh

@flightlg1 handled the international shipping and they are incredible to work with. Highly recommend them.”

From: KATE KILKENNY
Sent: 04 July 2018 23:29
To:
Cc:
Subject: FW: FINAL SHOWCASE SAMPLES
Importance: High

Hi Karl & Susan

Happy 4th July hope you have had some fun celebrations!

I just wanted to share the fantastic collaborative efforts of the teams in China, UK and our 3rd party partner Flight Logistics in getting these samples here so efficiently and cost-effectively.

All but a few have arrived and most of the missing ones are en route already and the products we have received look great and reflect all the detail we put into the re-cap.

This is the first time we have had to move so many samples in such a short space of time to hit such a key deadline and there are many new processes we have had to learn and create as we’ve gone along!

Special mentions should go to Linda who has pushed the factories very hard to get both the samples ready and the info to us in a timely and efficient manner, Dean Brown from Crews in the UK team who has taken over the coupa process on our behalf to speed up the deliveries and is also managing the storing and auditing of all the DDGS samples, Philip Radcliffe the UK customs co-ordinator who has stepped in to ensure everything comes through customs with the minimum of delays and Mike Price, our account manager at Flight Logistics who has worked diligently to move everything as cost effectively as possible within our very tight time frames.

It is a great example of collaborative work and a very small team of people pulling together to deliver great results.

Look forward to Susan and the market teams seeing the end result next week

Regards, Kate

Kate Kilkenny

Senior Product Development Manager –  Design, Development & Sourcing – Home

Qurate Retail Group – Global Merchandising

From: Andrew de Brún
Sent: 25 June 2018 09:58
To: Steve Bodie <sbodie@flightlg.com>
Cc: Tony Williams <twilliams@flightlg.com>; Elizabeth Lewis <elewis@flightlg.com>
Subject: RE: Transport of boxes to Lisbon

Good morning Steve, I hope you had a nice sunny weekend!

I just wanted to say a quick thank you for organising that Lisbon delivery last week so quickly and efficiently. Our colleagues in Lisbon were very impressed with how quick you were about get those boxes to them (as were we!).

Thanks so much again for all your help.

All best wishes,

Andrew
Andrew de Brún
Barbican
Barbican Centre
Silk Street, London, EC2Y 8DS
barbican.org.uk

15 Years and counting – still making a difference with QVC !

From: KATE KILKENNY
Sent: 19 June 2018 11:41
To: Lucky Diao >; Iris Yu ; Linda Li ; DEAN J BROWN ; Mike Price <mprice@flightlg.com>
Subject: bamboo!!!!!

 

Hi All

Just wanted to say a massive thank you for everyone’s part in getting these samples to us so quickly, cheaply and in one piece – Hooray!!

They look absolutely amazing, my most favourite range we’ve ever developed, we will definitely use them at the showcase as a great example of team work J

Thanks everyone

Kate

Kate Kilkenny

Senior Product Development Manager –  Design, Development & Sourcing – Home

Qurate Retail Group – Global Merchandising

 

 

From: B Doostdar
Sent: 13 June 2018 17:14
To: Steve Bodie <sbodie@flightlg.com>
Cc: art <art@flightlg.com>
Subject: Re: Automatic reply: Update

 

Hi Steve,

Just to say a massive thanks to you and the team for all your efforts in getting the artwork here safely in London. You have made the whole process extremely straightforward and I genuinely couldn’t be happier with the service.

 

Very best,

Ben

 

 

Hello Simon,

Yes your guys did a brilliant job, when we first starting doing this for Gavin it was 25 titles, then it went up to 50 last year and then 75 this year plus all the other non-media titles he does, from our side once we make the booking it should be a relatively simple job, you ask the magazine, when, where and how many, that shouldn’t be that difficult really but the volume of them who can’t get that right is staggering, then we have the check everything and unlike if we are late with an ad where we just send a PDF by email but it’s very difficult to rectify 20,000 inserts if we have the wrong date on the list and have given it to you.

A couple of the magazines have been late mailing them out, only by a few days but you come to expect that with some of the less well organised publishers, suffice to say thank you, hope you get the business next year and I think given all of that Mr.Ucko must be very happy.

All the best

Ray

DWS Advertising

Amazon Milan

Dear All,

I would like to thank you all for your efforts and input in dispatching and sending the goods to Milan at such short notice.

I have received a lovely email thanking us for a perfect delivery.

Thank you again.

Kind regards, 

Fiona Sheehan

 

 

HOTBOX

Top Notch Customer Service = Teamwork

From: Robyn Brook
Sent: 27 October 2017 18:21
To: Mike Price
Cc: Customer Service
Subject: RE: Package from Belgium

Hi Mike,

Please can you thank everyone at Flight Logistics and the gentleman who collected and delivered the packages to Tigress (sorry I didn’t get his name), the service has been exceptional and our client, who is sending incredibly precious materials, has been very comfortable leaving them in the hands of Flight Logistics staff.

Huge thank you to you all!

All the best,

Robyn

 

Robyn Brook | Archive Researcher

Tigress Productions

We do lots of things really well….

This job involved merging and matching 17 data files twice, creating specialist financial print templates, printing, hand matching 10,000 personalised items, enclosing sensitive financial documents for shareholders – working closely with our client for their client !

Wokingham,

I would like to thank all of the team on the above project that was over and above the normal that I come to expect from Flight, even after 20 years of working together – you stepped up again!

Fantastic job, still exceeding expectations and meeting new challenges!

Again thank you for all your hard work

Ken Dellow. Perivan Financial, City of London

From: Adil Hassan
Sent: 12 July 2017 09:17
To: Simon Anderson-Edward
Subject: Re: A shipment from order 178331157 is on the way

Well Simon, you’re a star.

Return goods going to be posted into the post box after work today, so hopefully shouldn’t take too long til you receive it.

I just had a quick nip on the website, in terms of color, i guess the black one would be nice for dad.

Believe me, he will rave about it (as he’s a cabby, they talk about anything & everything)

Appreciate it, haven’t come across customer service like this.

I hope you guys continue to grow and make tons of profits & be forever successful!

Sent: 23 June 2017 14:11
To: Mike Price
Cc: Steve Bodie
Subject: Re: Update

Hi Steve,

Just to say everything has been delivered in perfect condition – thank you for making this so straightforward and being so accommodating. I wouldn’t hesitate to recommend FL or use again!

Best wishes,

Ben

Ben Doostdar

From: Southall, Lucinda
Sent: 28 April 2017 15:25
To: Simon Anderson-Edward
Subject: RE: Just to say Thank you and Good luck!!

Hi Simon,

I have just received the most beautiful bouquet of flowers, thank you ever so much, that’s very kind of you. I feel quite emotional!

I do feel as though I should be thanking you, though. Always ready to provide the speediest of quotes and help me in all manner of distribution requirement… As you say, I hope our paths cross again, if I ever need any logistical assistance in the future you’ll be my first port of call!

You stay safe on that orange ninja!

Thank you again

Lucy

 

GKM

Never take a long-standing relationship for granted –  the client experience is as important after 10 years as it is after 10 minutes!

 

From: Reilly Jackie
Sent: 27 April 2017 11:03
To: Mike Price
Cc: Customer Service; Tony Williams
Subject: RE: IMPORTANT : WEDNESDAY 27 APRIL 2017 – NHSBT FILTON, BRISTOL

Hi Mike,

Yes, I have passed the good news on.

I would like to thank you for the team effort in ensuring that the target on this delivery was met, Flight never let us down!

Can’t say I won’t ask again, but it is not a usual request, but after many years of working with Colin in Bristol its built that trust and that says a lot – even when I  say to others it will be fine!

I would also like to say thank you to you, you have watched this from start to finish and seen it through – which has been much appreciated.

Kind regards,

Jackie

Jackie Reilly

BITS/IBGRL Admin Manager

NHS Blood & Transplant

We have been using Flight Logistics services for a number of years, including for the distribution of our monthly academic journal. They have been reliable, flexible and responsive to our needs as a membership organisation and with their global logistics experience, they have been able to provide us with competitive prices for our global distribution requirements.

 

Sinéad Whelan, Head of Membership – TOPRA.