With generally slower customs clearance and transit times due to the effects of local COVID working restrictions and new, post – Brexit border controls we felt that a timely reminder of Dry Ice shipping protocols might be in order due to the time sensitive nature of these packages.

All dry ice shipments require a full delivery address (no PO boxes), contact name, contact telephone number, and contact email address.

All dry ice shipments require a customs invoice – pro-forma

All dry ice shipments require the following information on the customs invoice – full description of goods along with commodity code.

All dry ice shipments to EU destinations require the recipients EORI number.

If any of the above paperwork is missing the shipment will be held or returned – increasing the risk of dry ice expiration and spoiling of shipment – we cannot be responsible for missing or incorrect paperwork.

We recommend packing at least 5kgs of dry ice per 24 hours transit. Deliveries into Europe are very slow due to customs clearance and can take in excess of 3 days (sometimes longer to get through and be delivered).

We recommend shipping dry ice on a Monday or Tuesday where possible – this is due to the additional days transit travelling over the weekend when parcels may be at a hub or in customs with no movement until the following week – leading to the expiration of the ice and spoiling of samples.

We cannot be responsible for spoiled shipments due to expiration of dry ice as a result of customs or shipping delays.

Non- Hazardous Dry Ice Shipments

If samples being shipped are non-hazardous, we require a one-line declaration confirming that the goods are non-hazardous on the invoice. Please also inform us of this fact at the time of booking.

Non-hazardous shipments containing dry ice must only be labelled accordingly and must not have the UN3373 label on the shipment – they must be labelled with the correct stickers as the image above.

Hazardous Dry Ice Shipments

If goods are hazardous then we will need a statement confirming they are hazardous included on the invoice. Please also inform us of this fact at the time of booking.

Hazardous shipments on dry ice (containing infectious samples) must be labelled as per the image above.

If you require any further guidance, please contact our CRM TEAM