Never take a long-standing relationship for granted – the client experience is as important after 10 years as it is after 10 minutes!

From: Reilly Jackie
Sent: 27 April 2017 11:03
To: Mike Price
Cc: Customer Service; Tony Williams
Subject: RE: IMPORTANT : WEDNESDAY 27 APRIL 2017 – NHSBT FILTON, BRISTOL

Hi Mike,

Yes, I have passed the good news on.

I would like to thank you for the team effort in ensuring that the target on this delivery was met, Flight never let us down!

Can’t say I won’t ask again, but it is not a usual request, but after many years of working with Colin in Bristol its built that trust and that says a lot – even when I  say to others it will be fine!

I would also like to say thank you to you, you have watched this from start to finish and seen it through – which has been much appreciated.

Kind regards,

Jackie

Jackie Reilly

BITS/IBGRL Admin Manager

NHS Blood & Transplant